Waiting for your new UnionBank credit card can be both exciting and nerve-racking — especially if it’s your first time owning one. After submitting your application and getting that approval message, the next big question is:
“When will my credit card arrive?”
If you’re a first-time cardholder in the Philippines, don’t worry — tracking your UnionBank credit card delivery is simple. In this guide, we’ll explain how to check your card delivery status, how long it usually takes, what to do if it’s delayed, and even how to estimate your credit card costs while waiting to activate it.
Why Tracking Your Credit Card Delivery Matters
Your credit card isn’t just another piece of plastic — it’s a financial tool that gives you convenience, rewards, and flexibility. That’s why knowing where it is (and when it’ll arrive) is important.
Here’s why tracking matters:
Avoid missed deliveries. Couriers require your signature for delivery; if you’re not home, your card could be returned.
Protect your card from misuse. Tracking ensures it doesn’t fall into the wrong hands.
Helps you plan activation and spending. Once you know your card’s arrival date, you can schedule bill payments or planned purchases.
Gives peace of mind. You’ll know it’s on the way, safely handled, and secured by the courier.
How Long Does UnionBank Credit Card Delivery Take?
After your UnionBank credit card application is approved, delivery usually takes 7 to 15 banking days depending on your location:
Location
Estimated Delivery Time
Metro Manila
5–7 banking days
Luzon (outside Metro Manila)
7–10 banking days
Visayas / Mindanao
10–15 banking days
Remote areas
Up to 20 banking days
If it’s been more than 15 business days and you still haven’t received your card, it’s best to follow up through UnionBank’s official channels.
How to Track Your UnionBank Credit Card Delivery
There are several ways to track the delivery of your card — depending on how you applied.
1. Through Email or SMS Notification
After approval, UnionBank typically sends an email or text notification with your application reference number or tracking details.
Tip: Keep this message. You may need it when inquiring about your delivery status.
Your notification might say something like:
“Your UnionBank Credit Card has been approved and is being processed for delivery via our courier partner. Please expect delivery within 7–10 banking days.”
If a tracking number is included, you can use it on the courier’s tracking page (for example, if UnionBank uses LBC, Air21, or 2GO).
2. Through UnionBank Customer Service
If you didn’t receive a tracking number, you can call UnionBank’s Credit Card Hotline to check your delivery status.
Domestic Hotline (Metro Manila): (02) 8841-8600 Toll-Free (outside Metro Manila): 1-800-1888-2277
Prepare the following details before calling:
Your full name (as used in your application)
Your application reference number (if any)
Your date of birth for verification
UnionBank representatives can check if your card was already dispatched and which courier is handling it.
3. Track via Courier Partner
Once UnionBank confirms that your card has been released to a courier, you can track it directly through the courier’s tracking system.
Most deliveries are handled by well-known courier services such as:
LBC Express
2GO Express
Air21
Use the tracking number provided by UnionBank to check your card’s location and expected delivery date.
4. Visit a UnionBank Branch (for Follow-up)
If your card is beyond the expected delivery window, you may visit the nearest UnionBank branch for assistance. Bring:
A valid government ID
Your application reference number
A copy of your approval email or SMS
They can help escalate your case to the credit card delivery team.
What to Do If Your Credit Card Delivery Is Delayed
Don’t panic if your card takes longer than expected. Here’s what you can do:
Wait a few more days (especially during holidays or weather disruptions).
Call UnionBank Hotline to verify if the card has already been shipped.
Ask for your courier tracking number.
Coordinate with the courier once tracking details are provided.
If undelivered after 20 business days, request for card reissuance (UnionBank can cancel the first one for safety).
Important Tip: Don’t Share Your Tracking or Personal Details
Scams pretending to be delivery updates are common. Always remember:
UnionBank never asks for your PIN, OTP, or full card number via SMS, call, or email.
Only communicate with official UnionBank numbers and verified couriers.
Avoid clicking links from unknown senders claiming to be from UnionBank.
While Waiting: Estimate Your Credit Card Costs
While you wait for your card, it’s smart to start planning how you’ll use it responsibly. Many first-time cardholders underestimate interest or fees — but you can easily calculate these.
Compare payments if you pay minimum vs. full balance
See the true cost of delayed payments or cash advances
Perfect for beginners who want to understand how credit card payments and interest work before activating their UnionBank card.
Common Delivery Scenarios and What They Mean
Here’s a quick guide to understanding what’s happening with your delivery:
Status Message
Meaning
What to Do
“Card printing in process”
Your card is being prepared.
Wait 2–3 business days.
“Dispatched to courier”
It’s on its way to the courier service.
Ask for tracking number.
“Out for delivery”
Courier is delivering today.
Keep your valid ID ready.
“Delivery failed”
You weren’t available to receive it.
Contact the courier for re-delivery.
“Returned to sender”
Courier couldn’t deliver after several attempts.
Call UnionBank to request re-shipment.
What to Prepare for Delivery
Your card will only be released to you (the cardholder) upon presentation of valid ID.
Acceptable IDs:
Passport
Driver’s License
SSS / UMID
PRC ID
Postal ID
If you’re not available, you can authorize someone to receive it in writing — but only if allowed by the courier and UnionBank policy. Provide:
Authorization letter signed by you
Photocopy of your valid ID
Receiver’s valid ID
After Receiving Your Credit Card
Once you have your card:
Sign the back of your card immediately.
Activate your card using the UnionBank Online app or hotline instructions.
Set up online banking and e-statements.
Try the Credit Card Cost Calculator again to estimate your first statement payment.
Keep your card in a safe place until ready to use.
TL;DR (Quick Summary for Busy Readers)
If you’ve been approved for a UnionBank Credit Card, delivery usually takes:
5–7 banking days for Metro Manila
7–15 banking days for provincial areas
You can track your card by:
Checking SMS or email updates
Calling UnionBank Hotline
Tracking through courier partners (LBC, 2GO, Air21)
Visiting a UnionBank branch for follow-up
If it’s delayed, call UnionBank for reissuance or tracking assistance.
While waiting, you can estimate your card expenses using the 👉 Credit Card Cost Calculator to help plan your budget.
FAQs About UnionBank Credit Card Delivery
1. How long does UnionBank credit card delivery take after approval? Usually 7–15 banking days depending on your location.
2. Can I track my UnionBank credit card online? Yes — if a tracking number is provided via SMS or email. Otherwise, call the hotline for status.
3. What if I missed the delivery? The courier will attempt redelivery. If unsuccessful, your card is returned to UnionBank.
4. Can someone else receive my card? Yes, but they must have an authorization letter and valid IDs from both you and the receiver.
5. I haven’t received my card after 20 days — what now? Contact UnionBank immediately for assistance or card reissuance.
Final Thoughts
Tracking your UnionBank credit card delivery helps ensure your card reaches you safely and on time. With simple tools like email updates, hotline verification, and courier tracking, you’ll always know where your new card is.
And while waiting for it to arrive, take the opportunity to understand your credit card better — use the 👉 Credit Card Cost Calculator to plan your spending and avoid interest surprises once your card is active.
Because managing your credit card wisely starts even before your first swipe.
