CLC99: A System Error Has Occurred. Please Notify Us and Include the Error Code That Is Shown.
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clc99: A System Error Has Occurred. Please Notify Us and Include the Error Code That Is Shown.
Introduction: What is Error Code CLC99?
Have you encountered a sudden message while using your My.SSS account that says: “clc99: A system error has occurred. Please notify us and include the error code that is shown.”?
You’re not alone. This frustrating error usually appears when SSS systems experience internal issues—right when you’re about to apply for a Salary Loan, check your contributions, or update your records. Many members panic, but there’s no need. This guide explains what the clc99 error means, why it shows up, and what steps you can take to solve it.
Why This Matters to SSS Members
With more SSS services going digital—especially SSS Salary Loan applications—it’s important that online transactions go smoothly. Unfortunately, system errors like clc99 can cause delays, confusion, and missed opportunities. Whether you’re a first-time borrower or a returning member trying to re-apply for a loan, this error can stop your transaction cold.
Understanding how to deal with it helps you:
Avoid unnecessary trips to the branch
Resume your online application faster
Know what to report and who to contact
Keep your documents and records ready
What Causes the CLC99 System Error?
Common Reasons Behind CLC99 Error
The CLC99 system error typically appears due to one or more of the following reasons:
SSS website or system downtime
Incorrect or missing data in your SSS records
Conflicting applications, such as an ongoing loan
Technical glitches in the Salary Loan module
Using a non-compatible browser or outdated device
This error is generic and doesn’t point to one specific issue—which is why SSS encourages users to report it along with the code.
What to Do When You See the CLC99 Error
Step-by-Step Guide
Take a screenshot of the error message including the CLC99 code.
Do not refresh repeatedly. This might cause the same issue or duplicate actions.
Log out from your SSS account completely.
Clear your browser cache or try a different browser (Google Chrome or Mozilla Firefox are best).
Wait for a reply, which usually comes within a few working days.
đź“Ś Note: If your purpose was to apply for a Salary Loan, you can prepare in advance by calculating how much you can borrow using this SSS Salary Loan Calculator.
Sample Email to SSS for Reporting the CLC99 Error
Subject: System Error Report – CLC99: A System Error Has Occurred To:onlineserviceassistance@sss.gov.ph (or use the contact email provided on the SSS website)
Dear SSS Support Team, Good day. I encountered a system error while using the SSS website and would like to report it for your assistance. Below are the details:
Error Message: clc99: a system error has occurred. please notify us and include the error code that is shown.
Date and Time of Occurrence: [Insert date and time]
What I Was Trying to Do: [Briefly describe what you were doing. Example: “I was trying to apply for an SSS Salary Loan online through my My.SSS account.”] Device/Browser Used:
SSS Number (Optional): [Only include if you’re comfortable. You can redact sensitive information.] I hope you can assist me in resolving this issue. Please let me know if further details are needed. Thank you and looking forward to your guidance.
Best regards, [Your Full Name] [Your Contact Number] [Your Email Address]
Real-Life Scenario
Example: Maria, an employed member, was trying to apply for an SSS Salary Loan online. After logging in, she got the clc99 error right after clicking “Submit Application.” Instead of reloading the page repeatedly, she took a screenshot and emailed SSS. The response? A conflict in her loan history needed to be fixed by an SSS representative. Once resolved, she was able to re-apply online within the same week.
Tips to Avoid the CLC99 Error
Update your records before applying for loans (especially contact details and employment status).
Don’t rush through the application. Let pages load completely before clicking “Next” or “Submit.”
Always log out after using your account.
Avoid using mobile browsers if possible; use a desktop or laptop for better compatibility.
TL;DR (Too Long; Didn’t Read)
The CLC99 error on your SSS account is a system-related issue that stops your transaction. It can be caused by incorrect data, system downtime, or technical glitches. Take a screenshot and email SSS to report the issue. Try basic fixes like switching browsers or clearing your cache. If you’re applying for a loan, check your eligibility using this handy SSS Salary Loan Calculator.
FAQs about CLC99 and SSS System Errors
1. What is the CLC99 error in SSS?
It’s a system-generated error that appears when there’s a problem with the online transaction, usually due to technical glitches or incomplete records.
2. Can I fix the clc99 error myself?
You can try browser-related fixes, but most cases require you to email SSS and wait for assistance.
3. How long does SSS respond to system error reports?
Usually within 3–5 business days, but it may vary depending on volume.
4. Can I still apply for a Salary Loan after getting this error?
Yes. Once the issue is resolved by SSS, you can reapply using your online account.
5. Does this mean my SSS account is blocked or suspended?
Not necessarily. It’s usually just a system glitch, not an indication of suspension or account issues.
Final Words
System errors like clc99 can be a hassle, but they’re often temporary and solvable. The key is to report it properly, stay calm, and make sure your records are up to date. If you were applying for a loan, take this time to prepare your documents and estimate your loan amount using the SSS Salary Loan Calculator. With a bit of patience and the right information, you’ll be back on track in no time.
