SL92: A System Error Has Occurred. Please Notify Us and Include the Error Code That Is Shown
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SL92: A System Error Has Occurred. Please Notify Us and Include the Error Code That Is Shown
You’re excited to apply for your SSS Salary Loan online. You log in, fill out the form, click submit… then suddenly you see:
“SL92: A system error has occurred. Please notify us and include the error code that is shown.”
Frustrating, right? Especially when you’ve been counting on the loan for urgent needs.
This article will explain what SL92 means, why it happens, and how you can fix it yourself before running to the SSS branch. We’ll also give you options if the problem persists.
What Does SL92 Mean?
SL = Salary Loan 92 = Internal code used by SSS to identify a specific type of system error
In simple terms: SL92 means the SSS system encountered a technical or data mismatch problem while processing your Salary Loan request. It’s not always your fault—it could be caused by system downtime, data inconsistencies, or incomplete member records.
Common Causes of SL92 Error
Cause
Explanation
Example
1. System Downtime
SSS portal temporarily offline or under maintenance
Applying late at night during scheduled system updates
2. Incomplete or Outdated Records
Missing employment history, outdated employer info, or wrong contact details
Employer not updating your status after resignation
3. Eligibility Issues
Member does not meet loan requirements
Less than 36 posted contributions
4. Unsettled Previous Loan
Existing loan not fully paid
You still have unpaid balance from last salary loan
5. Browser/Session Problems
Glitches due to cache, cookies, or browser settings
Loan application freezing midway
How to Fix SL92 Error
Step 1: Do a Quick Self-Check
Before panicking, confirm:
âś… You have at least 36 posted contributions
âś… No unpaid or delinquent salary loan balance
âś… Active employment or updated voluntary member records
You can check these in your My.SSS account under Member Info and Loans.
Step 2: Try These DIY Solutions
A. Browser Troubleshooting
Clear your browser cache and cookies
Try a different browser (Google Chrome or Mozilla Firefox work best)
Disable browser extensions temporarily
B. Timing Matters
Avoid filing during system maintenance (usually late at night or weekends)
Try again during off-peak hours (early morning on weekdays)
C. Refresh Your Records
Log out, wait 15 minutes, log back in, and try again
Ask your employer to update your SSS employment record if you’re newly hired or resigned recently
Step 3: If DIY Doesn’t Work
If the SL92 error persists after multiple tries:
Take a Screenshot — include the error message and code.
Visit the Branch — bring your ID and screenshot; request a Salary Loan Data Correction.
File a Manual Application if urgent.
💡 Pro Tip: Before applying again, check how much you’re eligible to borrow using the SSS Salary Loan Calculator so you don’t waste time applying for an amount you can’t get.
SL91 vs. SL92 Error: What’s the Difference?
While SL91 is the most common salary loan application error, you may also encounter SL92. Both look similar but they point to different issues.
Here’s a simple comparison:
Error Code
Meaning
When It Happens
How to Fix It
SL91
System or eligibility issue
Occurs when the system cannot complete your application due to missing contributions, unpaid loans, outdated records, or technical glitches
Check contributions, update records, retry later, or contact SSS
SL92
Duplicate or multiple application error
Appears when you (or your employer) already filed an existing loan application that’s still being processed
Wait for your current application to be approved or cancelled before filing a new one
👉 In short:
SL91 means something is wrong with your eligibility or system access.
SL92 means you already have an active or pending loan application, so you can’t apply again until it’s resolved.
TL;DR (Too Long; Didn’t Read)
SL92 means the SSS system hit a technical or data problem while processing your salary loan.
Possible causes: system downtime, outdated member records, unpaid loans, or browser glitches.
DIY fixes: clear browser cache, try off-peak hours, update records.
If unresolved: screenshot error, contact SSS, or file manually at the branch.
FAQs
1. Is SL92 a permanent error? No, it’s usually temporary and can be fixed by correcting data or waiting for the system to stabilize.
2. Can I still apply if I see SL92? Yes, but you need to fix the issue first—either through self-troubleshooting or SSS branch assistance.
3. Does SL92 mean I’m ineligible for a salary loan? Not always. Sometimes it’s just a system error unrelated to your eligibility.
4. How long does it take for SSS to fix SL92? If it’s a system-wide issue, usually within 24–48 hours; if it’s a records issue, it can take 1–2 weeks.
5. Can I call SSS to apply instead? No, SSS Salary Loan applications must be filed online or over the counter at a branch.
